5. How the Company collects and holds personal information

  1. The Company must collect personal information only by lawful and fair means. The Company will collect personal information directly from you if it is reasonable or
  2. The Company may collect personal information in a number of ways, including without limitation:
    1. through application forms;
    2. by email or other written mechanisms;
    3. in person;
    4. through transactions;
    5. through our website;
    6. through surveillance camera (CCTV);
    7. by technology that is used to support communication between us;
      1. through publically available information sources (which may include telephone directories, the internet and social media sites); and
      2. direct marketing database providers;
    8. through bookings;
    9. through competitions;
    10. through customer feedback forms;
    11. through application forms;
    12. through social media; and
    13. through events and functions;
  3. When the Company collects personal information about you through publicly available information sources, it will manage such information in accordance with the APPs.
  4. At or before the time or, if it is not reasonably practicable, as soon as practicable after, the Company collects personal information, the Company must take such steps as are reasonable in the circumstances to either notify you or otherwise ensure that you are made aware of the following:
    1. the identity and contact details of the Company;
    2. that the Company has collected personal information from someone other than you or if you are unaware that such information has been collected;
    3. that collection of personal information is required by Australian law, if it is;
    4. the purpose for which the Company collects the person information;
    5. the consequences if the Company does not collect some or all of the personal information;
    6. any other third party to which the Company may disclose the personal information;
    7. the Company’s privacy policy contains information about how you may access and seek correction of personal information held by the Company and how you may complain about a breach of the APPs; and
    8. whether the Company is likely to disclose personal information to overseas recipients, and the countries in which those recipients are likely to be located.
  5. Unsolicited person information is personal information that the Company receives which it did not solicit. Unless the Company determines that it could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, it must destroy the information to ensure it is de-identified.
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